Reap The Rewards Of Being A Loyal Customer

March 27, 2019



We know you have choices when it comes to where you buy your pet's food and we are truly grateful for our loyal clients.  If you're still on the fence about being a loyal customer, let me highlight a few of the perks that keep our customers coming back!


We're Small Therefore We're Picky

There's a lot of food out there to choose from and luckily we aren't forced by a corporate office to carry and promote food that go against our values and high standards.  We choose not to carry any pet food diet that has corn, wheat, soy or by-products in it's ingredient deck.  We choose not to carry brands that are more concerned about using cheap fillers to feed the masses in the grocery stores in order to gain market share.  We choose brands who are focused on using quality wholesome and healthy ingredients.  We don't carry any food we wouldn't feed our own pets.  When possible we buy from other small businesses! Being small allows us to individually cater to our customers needs and carry products that enrich their pet's lives!


Rewards Program!  It's a pretty sweet deal and our loyal customers just crazy mad about it!  You earn one point for every dollar you spend and once you reach $500 you get $20 off your next purchase.  Some customers let it ride and once their points reach $1000 they get $50 off their next purchase!  The best thing is, unlike the big box store rewards programs, you don't have to worry about redeeming a coupon or the points expiring in 4-6 weeks.  They are your points to use as you like, whenever you like and they stay in our system until you decide to use them.


In House Frequent Buyer Program!

Recently we upgraded to an in house frequent buyer software program to keep track of your purchases.  No more cutting out UPC codes off the back of the bags!  We keep track of it for you! If you haven't signed up for this new program, please talk to one of our sales associates the next time you're in the store! The following brands are eligible for the frequent buyer program:

Orijen, Acana, Fromm, Zignature, Nutrisource, Open Farm, Petcurean Now, Natural Balance, Fussie Cat, Verus, Honest Kitchen, Primal Raw, Intersand Cat Litter, Grizzly Salmon Oil, Nature's Variety, Naturvet Vitamins and Plato Treats.  


In House Sales!

We work closely with our food manufacturer's to bring you special savings and promos!  Look for them in our news letter or posted in the store!  These are usually discounts or specials created just for Howl To The Chief!


Cool Products Not Available In Big Box Or On Line!

Being a small, local business ourselves, we like to support local, small owned businesses on the manufacturer level as well!  We have partnered with several local, small businesses to bring our customers a variety of unique products!   K9 Kraving raw food and treats  (made in Baltimore), Chippin Snacks Dog Treats (a DC based company), Michael's Stews (made in Pennsylvania), Charm City Collars & Leads (made in Baltimore), Foggy Mountain Coats (made in Virginia), Answers Goats Milk (made in Pennsylvania), Verus Pet Food (Maryland owned company),  and of course our infamous custom made cookies (made in Delaware). 


Community Involvement

We donate part of the space in the basement as storage for Rural Dog Rescue.  Rural Dog Rescue holds their adoption events here every Saturday from 12-2.  We also have a special feeding program for customers who would like to donate food to the homeless dogs of Rural Dog Rescue.


Howl-O-Ween!  It's our favorite community event of the year!  Join us on the last Saturday before Halloween for our annual pet costumer contest!  Check out our Facebook page for details in the fall!


Our Great Staff!

It's nice to see a familiar face when you walk in the door.  Most of our staff have been with us for 3-5 years, they know our customers and dogs by name and know what products you buy.  We believe in continuing education and training so we can recommend the latest and greatest products to you!  We are here to help you find the best diet for your pet!


So that's it in a nut shell!  I hope you'll come check us out!  If you are already a customer, please make sure you are taking advantage of all the perks and rewards we have to offer so you keep coming back to see us! 







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